Lyra+

Lyra+ Terms of Service

Effective date: September 27, 2026 Last updated: September 19, 2026

1. Agreement to These Terms

These Terms of Service (the “Terms”) are a binding agreement between you and Lyra Plus, Inc., a Delaware corporation doing business as Lyra+ (“Lyra,” “we,” “us,” or “our”). They govern your access to and use of the Lyra+ mobile application, websites, ticket marketplace, subscriptions, communications, and related products and services (collectively, the “Services”).

By creating an account, clicking to accept these Terms, buying or listing a ticket, creating or managing an Event, purchasing a subscription, or otherwise using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

Some features may have additional terms presented when you use them, including ticket terms, promotional rules, venue policies, subscription disclosures, or Host terms. Those additional terms become part of your agreement with us. If they conflict with these Terms, the more specific terms control for that feature or transaction.

Important: Section 24 contains a binding arbitration agreement and class-action waiver. Please read it carefully. You may opt out as explained in that section.

2. What Lyra+ Provides

Lyra+ is a social events facilitating and ticketing platform. Depending on availability, the Services may allow users to:

  • discover Events and people through personalized recommendations;
  • buy, hold, transfer, and resell eligible tickets;
  • subscribe to membership tiers and receive associated benefits;
  • create or manage Events as a Host;
  • join Event chats, groups, stories, and Memories;
  • upload photos, videos, reviews, ratings, messages, and other content;
  • earn or display Lyra+ Scores, status, badges, or other engagement features; and
  • use identity, age, or other verification features.

Unless we expressly identify Lyra as the organizer of a particular Event, Lyra provides a marketplace and technology platform. The Host—not Lyra—creates, controls, and is responsible for the Event, including its lineup, venue, scheduling, admission rules, safety, accessibility, licenses, and performance. Venues and other third parties may impose additional rules.

Lyra is not a dating service, background-check service, security service, venue operator, event organizer, insurer, transportation provider, or guarantor of any user, Host, venue, Event, ticket seller, or interaction, except where we expressly state otherwise.

3. Eligibility and Age Requirement

You must be at least 18 years old and legally able to enter into a binding contract to use the Services. By using the Services, you represent that you meet these requirements.

You may not use the Services if we previously suspended or terminated your account, if applicable law prohibits your use, or if you are subject to sanctions or restrictions that would make the transaction unlawful.

Certain Events, venues, benefits, or features may have higher age requirements or additional eligibility rules. You are responsible for reviewing them before purchase or attendance. A Lyra account or verification badge does not override a venue’s right or legal obligation to check identification at entry.

4. Accounts and Account Security

You must provide accurate, current, and complete information and keep it updated. You may maintain only one personal account unless Lyra authorizes otherwise. You may not create an account for another person without lawful authority or impersonate any person or organization.

You are responsible for activity under your account and for protecting your login credentials and devices. Notify us promptly at support@lyraplus.com if you believe your account or ticket has been accessed without authorization. We may require additional verification before restoring access, changing account information, transferring a ticket, or processing a payout.

You may not sell, rent, share, or transfer your account. We may reject usernames, profile information, or account details that are deceptive, infringing, abusive, or confusing.

5. Verification and Trust Signals

Lyra may offer identity, age, student, phone, payment, social, or other verification features directly or through third-party providers. You authorize us and those providers to process the information reasonably needed to perform the requested verification, as described in our Privacy Policy.

A verification badge or trust signal means only that specified information passed the checks described at that time. It is not a background check, endorsement, guarantee of identity, guarantee of age for venue admission, or assurance that a person is safe, truthful, compatible, or free of criminal history. Verification may be incomplete, expire, or be revoked.

You may not falsify verification information, let another person use your verification, or misrepresent what a badge means.

6. Event Discovery, AI-Powered Features, and AI Memory

Lyra may use automated systems, including artificial intelligence and machine-learning models, to rank or recommend Events, people, groups, content, prices, safety signals, and features. Recommendations may consider information such as your stated interests, general location, activity, purchases, attendance, social connections, and engagement, as further described in our Privacy Policy.

6.1 How AI Memory works

Lyra includes an AI-powered personalization system that learns from how you use the Services and maintains an evolving profile about your preferences and likely interests (“AI Memory”). AI Memory may be created or updated from information you provide and from signals such as Events you view, search for, save, share, purchase, or attend; people and groups you interact with; content you view or engage with; ratings and feedback; general or permission-based location; social connections; subscription status; and recommendations you accept, ignore, hide, or report.

AI Memory may contain inferred preferences—for example, likely interests in particular music, venues, Event types, locations, schedules, social settings, or price ranges—even when you did not state those preferences directly. It may update over time as your activity and expressed choices change. Lyra uses AI Memory to personalize Event and people recommendations, order content, reduce irrelevant suggestions, improve discovery, support safety and integrity, and develop Lyra’s personalization systems.

AI Memory is a prediction and may be incomplete or wrong. It is not a psychological, medical, employment, credit, housing, insurance, or legal assessment. Lyra will not use AI Memory to make decisions producing legal or similarly significant effects unless we first provide any notice, consent, explanation, and human-review rights required by law.

You may review or change interests, correct personalization inputs, hide or dismiss recommendations, manage relevant permissions, reset AI Memory, or turn off certain personalization through Settings > Privacy & AI > AI Memory. Resetting or limiting AI Memory may make recommendations less personalized. You may also request access, correction, deletion, restriction, or objection as described in our Privacy Policy. Deleting your account will delete or deidentify account-linked AI Memory according to the deletion and retention rules in the Privacy Policy.

Lyra may use third-party AI or infrastructure providers to help operate AI-powered features. We require providers acting for Lyra to process personal information only for contracted purposes, and we disclose the relevant provider categories in our Privacy Policy. Lyra does not authorize a general-purpose AI provider to train its own models on private messages, precise location, government identification documents, or account-linked AI Memory unless we provide specific notice and obtain any consent required by law.

Recommendations and rankings are predictions, not guarantees. They may be incomplete, inaccurate, unavailable, or influenced by sponsorships or commercial relationships. We will identify sponsored placements where required by law. You remain responsible for deciding whether to purchase a ticket, attend an Event, communicate with a person, or rely on any recommendation.

6.2 AI-assisted caption drafting

Lyra may help you draft captions for posts, Event promotions, and Memories using Apple Intelligence on your device or an AI provider acting for Lyra. Depending on the route available and the choices you make, drafting inputs may include your instructions, an unpublished caption, limited Event facts already associated with the post, attachment types, and selected photos. Lyra will ask for a separate account-level choice before selected photos are sent to a cloud AI provider. Text-only cloud drafting may remain available when photo processing is declined.

AI-generated drafts can be incomplete, inaccurate, generic, or inappropriate. They may misunderstand an image or conflict with information you know. You must review and, where appropriate, edit a draft before publishing it. Applying a draft does not transfer responsibility to Lyra or its providers: you remain responsible for the content you publish, its accuracy, the audience you select, and having all rights and permissions needed for photos, names, trademarks, music, publicity, privacy, and other third-party material.

Do not use caption drafting to identify a person from an image, infer sensitive or protected traits, disclose private visible information, impersonate another person, or create unlawful, deceptive, infringing, or harmful content. Lyra may refuse or limit a request for safety, integrity, capacity, or legal reasons.

6.3 Automatic Event highlights and semantic editing

Lyra may automatically analyze photos and videos contributed to shared Memories for an Event after the Event to create a private highlight draft for its Host, and process that media again when the Host requests changes. Highlight processing includes technical quality analysis, duplicate detection, subject framing, clip selection, trimming, cropping, sequencing, and assembling a recap. It also includes semantic editing: sending a limited selection of resized photos and video frames, with pseudonymous candidate identifiers, to OpenAI as a cloud AI processor to understand visible scenes, assess interesting moments, and help select and organize the recap. AWS processes source media and renders and stores recap files.

By contributing media to shared Memories for an Event, you authorize Lyra and its providers to process and adapt that media for these highlights under Section 13.2, subject to the notices, permissions, and privacy rights that apply. This feature is independent of the account-level Cloud photo analysis for AI drafts choice, which applies only to caption drafting; declining that caption choice does not disable Event highlight processing. Lyra will provide any additional disclosure and obtain any explicit permission required by applicable law or platform rules before sharing personal information with a third-party AI provider. Private group Memories are excluded.

The Host must review the draft and any edits before choosing to publish it to the Event audience or export it. AI can misunderstand a scene, omit context, or produce an inappropriate selection; the Host remains responsible for what they publish or export and for the rights and permissions needed for that use. We do not use highlight analysis to identify people through face recognition or infer sensitive or protected traits. Removing or restricting source media prevents its use in subsequent hosted highlights and may invalidate an existing hosted recap; Lyra cannot recall files already exported outside the Services.

You may not use automated tools to scrape recommendations, probe or reverse engineer ranking systems, generate deceptive engagement, or manipulate visibility, Lyra+ Scores, pricing, or trust signals.

7. Tickets and Event Purchases

7.1 Order terms

Before you complete a purchase, Lyra will display the material transaction terms then available, which may include the Event, ticket type, quantity, base ticket price, Lyra platform fee, taxes, delivery method, restrictions, and total price. You agree to pay the total shown and authorize Lyra and its payment providers to charge your selected payment method.

An order is not complete until payment is accepted and Lyra confirms the order. We may cancel or refuse a transaction for suspected fraud, pricing or inventory errors, legal or safety concerns, payment failure, sanctions compliance, violation of ticket limits, or violation of these Terms. If we cancel after collecting payment, we will provide the refund required by the applicable policy or law.

7.2 Ticket license and restrictions

A ticket is a revocable license to attend the identified Event, subject to these Terms, the Event listing, the Host’s terms, and venue rules. It does not give you ownership of a seat, venue, performance, recording right, or other property.

Tickets may be subject to age limits, entry times, dress codes, prohibited-item rules, transfer limits, resale limits, or identity matching. You are responsible for reviewing these restrictions. Except as required by law, denial of entry resulting from your failure to comply does not entitle you to a refund.

7.3 Ticket delivery and entry

Ticket delivery may be delayed to prevent fraud or until closer to the Event. You must use the current ticket or barcode shown in Lyra. Screenshots, copied barcodes, altered tickets, or tickets obtained outside an authorized channel may not be accepted.

Only the first valid scan of a barcode may be admitted. Contact us promptly if your ticket is lost, duplicated, or compromised. We do not guarantee replacement where the compromise resulted from your sharing or mishandling of the ticket.

8. Pricing and Fees

Hosts set the stated base ticket price for primary ticket sales. Lyra may charge buyers a platform fee, service fee, payment-related fee, tax, or other disclosed amount. All mandatory charges will be disclosed before purchase as required by law.

Membership status, promotions, demand, transaction risk, Event characteristics, and other factors may affect Lyra’s fee or the benefits applied to a transaction. Unless the checkout page says otherwise, changing or ending a membership after purchase does not retroactively change a completed ticket price.

Lyra may share part of its platform revenue with eligible Hosts under a separate Host program. That sharing does not increase the Host’s stated base ticket price and does not create a payment right for ticket buyers. Host earnings, tiers, and incentives may change prospectively under the applicable Host terms.

Prices are displayed in U.S. dollars unless stated otherwise. You are responsible for charges imposed by your bank or payment provider, such as currency conversion or insufficient-funds fees.

9. Refunds, Cancellations, Postponements, and Event Changes

All ticket purchases are final except as stated in the Event listing, our Refund Policy, or applicable law.

If an Event is canceled and not rescheduled, the original buyer will receive a refund of the base ticket price, mandatory Lyra platform or service fees charged for that ticket, and taxes calculated on those refunded amounts. Optional donations, ticket-protection products, fulfilled merchandise, completed delivery services, and other third-party products are nonrefundable unless the applicable provider’s terms or law requires otherwise.

If an Event is postponed, rescheduled, relocated, materially changed, or has a lineup change, the remedy—if any—will be described in the Refund Policy and applicable Event terms, subject to law. Opening acts, performers, schedules, amenities, and Event details may change. A change is not automatically a cancellation.

Refunds normally go to the original payment method and original buyer. If a ticket was transferred or resold, allocation of the refund between the original buyer, seller, and current holder will follow the Refund Policy and applicable law. Processing times may depend on payment providers.

Travel, lodging, food, transportation, time, and other incidental expenses are your responsibility and are not refundable by Lyra unless applicable law requires otherwise.

10. Ticket Transfers and Resale

Only eligible tickets may be transferred or resold, and only through methods authorized by Lyra or the Host. Availability may depend on the Event, venue, jurisdiction, ticket type, delivery status, fraud risk, or other restrictions.

If resale is enabled, the listing flow will disclose the seller’s listing price, applicable fees, estimated proceeds, restrictions, and other material terms. Sellers represent that they own or are authorized to sell the ticket, that the ticket is valid, and that they will not sell, transfer, use, or list the same ticket elsewhere.

Resale prices and fees may be limited by applicable law, Host rules, or Lyra policy. You may not use the Services for speculative ticketing, unlawful scalping, automated purchasing, ticket-limit evasion, deceptive listings, money laundering, or commercial resale activity that requires a license you do not hold.

Seller proceeds may be held until after the Event, verification, or expiration of a risk period. Lyra may withhold, reverse, or offset proceeds for canceled Events, invalid tickets, refunds, disputes, chargebacks, fraud, taxes, legal process, or amounts you owe us, as further described in our Host and Seller Payout Policy.

Transfers and resales may be irreversible once accepted or completed. Lyra does not guarantee that a ticket listed for resale will sell.

11. Lyra+ Memberships and Subscriptions

Lyra may offer paid membership tiers with benefits such as reduced platform fees, early ticket access, exclusive Event access, discounts, status, or other features. The benefits, eligibility rules, price, billing period, and renewal terms shown at purchase are part of these Terms.

11.1 Automatic renewal

YOUR LYRA+ SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNTIL YOU CANCEL IT. BY STARTING A SUBSCRIPTION, YOU AUTHORIZE THE APPLICABLE SELLER—LYRA, APPLE, GOOGLE, OR ANOTHER PROVIDER IDENTIFIED AT CHECKOUT—TO CHARGE THE THEN-CURRENT SUBSCRIPTION PRICE AND APPLICABLE TAXES TO YOUR SELECTED PAYMENT METHOD AT THE BEGINNING OF EACH RENEWAL PERIOD WITHOUT REQUIRING YOU TO APPROVE EACH RECURRING CHARGE.

Before you subscribe, the purchase screen will clearly and conspicuously disclose the price charged today, recurring price, billing frequency, whether and when the price may change, trial or promotional period, date or event that triggers the first paid charge, minimum commitment if any, cancellation deadline, and how to cancel. We will obtain your affirmative consent to the recurring charges and provide a confirmation that you can retain.

If a free or discounted trial converts to a paid subscription, or if a renewal reminder is required by applicable law, Lyra or the applicable billing provider will send the required notice to the contact method associated with your account. You are responsible for keeping that information current.

11.2 Trials and promotions

Trials and promotional prices are available only under the stated eligibility rules. Unless the offer states otherwise, a trial converts to a paid subscription at the disclosed price when the trial ends unless you cancel before that time. We may limit one trial or promotion per person, household, account, device, or payment method.

11.3 Cancellation

You may cancel at any time through the same provider used to purchase the subscription. For subscriptions billed directly by Lyra, cancellation is available through Settings > Lyra+ Membership > Manage Subscription > Cancel Subscription and does not require you to speak with a representative or provide a reason. Cancellation stops future renewal and normally takes effect at the end of the current paid period. To avoid the next charge, cancel before the renewal date shown in your account or subscription confirmation. Except as required by law or expressly stated at purchase, partial billing periods are not refunded.

Deleting the Lyra app or your Lyra account does not necessarily cancel a subscription billed by Apple, Google, or another provider. You must cancel through that provider’s subscription settings.

11.4 Price or benefit changes

We may change subscription prices or benefits prospectively. We will provide notice and obtain consent when required by law or the billing provider. If you do not agree, you may cancel before the change takes effect.

Membership benefits have no cash value, are personal to you, and may not be sold or transferred. Benefits may be limited, capacity-controlled, or unavailable for some Events.

12. Hosts and Event Organizers

If you create, publish, promote, sell tickets to, or manage an Event, you are a “Host.” In addition to these Terms, you must accept the Host Terms. If there is a conflict concerning Host activity, the Host Terms control.

A Host represents and warrants that the Host:

  • has authority to create and operate the Event and bind the person or entity identified as Host;
  • will provide accurate Event, price, inventory, accessibility, age, lineup, refund, and restriction information;
  • has all venue rights, insurance, licenses, permits, music or performance rights, staffing, security, and approvals required by law;
  • will comply with capacity, safety, accessibility, alcohol, anti-discrimination, consumer-protection, tax, ticketing, and refund laws;
  • will honor valid tickets and advertised benefits;
  • will not create fake demand, transactions, attendance, ratings, reviews, or engagement;
  • will promptly tell Lyra about cancellations, safety incidents, material changes, or inability to perform; and
  • will cooperate with refunds, disputes, investigations, and lawful requests.

The Host is responsible for the Event and for claims arising from its acts or omissions. Lyra may remove an Event, pause sales, hold payouts, issue refunds, impose ticket limits, or require additional information when reasonably necessary for safety, legal compliance, fraud prevention, or user protection.

Hosts are responsible for their taxes and for providing accurate tax and payout information. Lyra may report or withhold amounts where required by law.

13. Social Features and User Content

The Services may allow you to submit, upload, stream, create, send, or display profiles, usernames, messages, chats, reviews, ratings, photos, videos, stories, Memories, Event listings, comments, and other material (“User Content”).

13.1 Your ownership

As between you and Lyra, you retain ownership of your User Content. These Terms do not transfer ownership of your reviews or other User Content to Lyra.

13.2 License needed to operate Lyra+

You grant Lyra a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, adapt for technical purposes, transmit, display, and distribute your User Content only as reasonably necessary to operate, secure, improve, and promote the Services and to make the content available according to your settings and feature choices.

This license includes use by our service providers acting for us. It does not permit Lyra to sell ownership of your User Content. For private User Content, the license is limited by the audience and privacy controls presented in the Service, subject to safety, legal, backup, and enforcement needs.

For media contributed to shared Memories for an Event, this license also covers the cloud AI analysis and editorial adaptations described in Section 6.3, including selecting, trimming, cropping, sequencing, and combining that media into highlight drafts and Host-approved recaps for publication to the Event audience or export. This does not expand the audience of a hosted recap beyond the Event’s access controls.

The license ends when your User Content is deleted from active systems, except to the extent it has been shared by others, incorporated into a completed transaction or safety record, retained in backups for a limited period, or must be retained for legal, security, fraud-prevention, or dispute-resolution purposes.

If Lyra wants to use a user review or personal likeness in paid advertising outside the ordinary presentation or promotion of the Services, we will obtain any additional permission required by law. Nothing in these Terms restricts your right to provide an honest review of Lyra, a Host, venue, DJ, Event, or other experience.

13.3 Your responsibilities

You represent that you own your User Content or have all permissions needed to submit it and grant the license above. You are responsible for obtaining consent from people shown or heard in your content, especially when content is recorded in a private setting.

You may not post or share User Content that:

  • is illegal, fraudulent, defamatory, threatening, harassing, hateful, sexually exploitative, or invasive of privacy;
  • sexualizes minors or depicts child sexual abuse material;
  • promotes violence, self-harm, trafficking, illegal drug sales, or dangerous criminal conduct;
  • infringes copyright, trademark, publicity, privacy, or other rights;
  • reveals another person’s sensitive personal information without authorization;
  • contains malware, deceptive links, spam, or unauthorized advertising;
  • impersonates another person or falsely suggests endorsement;
  • is a fake or manipulated review, rating, attendance record, or testimonial; or
  • otherwise violates our Community Guidelines.

We may use automated and human systems to review content and activity. We may restrict distribution, remove content, preserve evidence, warn users, suspend features, or terminate accounts when we reasonably believe content or conduct violates these Terms, our policies, or law, or creates risk to users or the Services. We do not undertake to review every item before it appears.

14. Memories, Stories, Chats, and Privacy Choices

Public Memories, stories, profiles, reviews, and Event spaces may be visible to broad audiences and may be copied or reshared by others. Private groups and Memories are limited to the audience indicated in the Service, but no technical control can guarantee that recipients will not capture or redistribute content.

Do not share content you do not want others to save or disclose. Respect venue recording rules and other people’s privacy. You may not secretly record private conversations where consent is required.

Group owners, Hosts, or moderators may manage participation but are not Lyra agents. Lyra may access or preserve content where reasonably necessary to operate the feature, investigate reports, enforce these Terms, protect safety, or comply with law, as described in our Privacy Policy.

15. Ratings and Reviews

Reviews and ratings must reflect genuine experiences and honest opinions. You may not submit fake reviews; review an Event, Host, DJ, or venue you did not experience; coordinate deceptive ratings; condition compensation on a particular sentiment; threaten retaliation for a review; or use undisclosed conflicts of interest.

Lyra may label verified transactions, attendance, incentives, or material connections. If you receive money, free admission, perks, or anything of value in connection with a review or endorsement, you must clearly disclose it where required.

Lyra may remove reviews that are unlawful, abusive, irrelevant, clearly false or misleading, disclose confidential or private information, or violate these Terms. We will not remove a review merely because it is negative or because a Host disagrees with the reviewer’s opinion.

16. Lyra+ Scores, Status, Rewards, and Promotions

Lyra+ Scores, badges, status, rankings, streaks, rewards, or similar features are limited, revocable platform features. Unless expressly stated otherwise, they are not money, property, stored value, transferable, redeemable for cash, or guaranteed to provide a benefit.

We may correct errors, reverse activity obtained through abuse, and change scoring methods prospectively. We may not disclose every factor or weight used because doing so could undermine integrity, safety, or fraud prevention.

Promotions, sweepstakes, contests, or referral programs may have separate official rules. You may not create fake accounts, transactions, attendance, invitations, or engagement to obtain rewards.

17. Safety and Real-World Interactions

Events and in-person interactions involve risks, including illness, injury, crowds, alcohol, transportation, crime, unwanted contact, and conduct by third parties. Use reasonable judgment, follow venue instructions, protect your belongings, arrange safe transportation, and contact emergency services when appropriate.

Lyra does not control and cannot guarantee the conduct, identity, intentions, suitability, or safety of users, Hosts, performers, venues, or other third parties. Verification and moderation reduce some risks but do not eliminate them.

You may report content, block users, use the in-app reporting tools, or contact us at support@lyraplus.com. If there is an immediate threat or emergency, contact local emergency services first. Lyra may cooperate with lawful investigations and may take protective action when we reasonably believe there is a safety risk.

18. Prohibited Conduct

You may not:

  • violate law, these Terms, feature-specific rules, or third-party rights;
  • harass, stalk, threaten, exploit, discriminate against, or endanger another person;
  • use the Services to facilitate trafficking, prostitution, unlawful drug or weapon sales, fraud, or other criminal activity;
  • access another person’s account or collect personal information without authorization;
  • scrape, crawl, index, copy, or extract data except as allowed by Lyra in writing;
  • use bots or automation to buy tickets, evade limits, message users, create engagement, or manipulate rankings;
  • bypass security, access controls, geographic limits, or moderation measures;
  • reverse engineer or interfere with the Services except where law expressly permits;
  • introduce malware, overload infrastructure, or disrupt another user’s experience;
  • use Lyra content, data, or outputs to train an AI model without written permission;
  • use the Services for unsolicited commercial messages or deceptive promotions; or
  • help another person do any of the above.

19. Intellectual Property and Copyright Complaints

The Services, including Lyra’s software, design, branding, interfaces, compilations, and content created by Lyra, are owned by Lyra or its licensors and protected by law. Subject to these Terms, Lyra grants you a limited, personal, non-exclusive, non-transferable, revocable license to use the Services for their intended purpose.

“Lyra,” “Lyra+,” logos, product names, and related marks are trademarks of Lyra Plus, Inc. or its licensors. These Terms do not grant permission to use them except as displayed through ordinary use of the Services.

If you believe content on the Services infringes copyright, send a notice containing the information required by 17 U.S.C. § 512 to:

DMCA Agent: Copyright Agent
Company: Lyra Plus, Inc.
Address: 1111B South Governors Avenue, Suite 59189, Dover, Delaware 19904, United States
Email: support@lyraplus.com

We may remove or disable allegedly infringing material and, where appropriate, terminate repeat infringers. We may forward a complaint to the affected user. Counter-notices must satisfy applicable law.

20. Third-Party Services

The Services may rely on or link to payment processors, app stores, mapping services, identity providers, venues, Hosts, social networks, and other third parties. Their terms and privacy practices govern their services. Lyra is not responsible for third-party products or services merely because they are linked or integrated.

If you purchase through Apple or Google, their billing, cancellation, and refund rules may apply. To the extent required by the applicable app store, that app store is a third-party beneficiary of these Terms and may enforce the relevant provisions.

21. Account Suspension, Termination, and Deletion

You may stop using the Services at any time and request account deletion through Settings > Account > Delete Account, through our Privacy Request Portal, or by contacting support@lyraplus.com. After we verify the request, we will delete or deidentify personal information associated with the account from active systems within 30 days, unless a longer response period is permitted by applicable law. Deletion from encrypted backups will occur through our ordinary backup lifecycle, generally within 90 days, and backup data will not be restored to active use except for security or disaster recovery.

We may retain limited information for longer only where reasonably necessary for a stated purpose or required or permitted by law. Examples include transaction, payout, tax, and accounting records retained for up to seven years; records needed to complete refunds, chargebacks, or open disputes; safety, fraud, abuse-prevention, and moderation records retained for up to five years after case closure; proof of consent and acceptance of legal terms retained for up to seven years; and records subject to a legal hold retained until the matter ends. Retained information will be restricted to the applicable purpose and deleted when that purpose expires. The categories, purposes, and retention periods are described more fully in our Privacy Policy.

Deleting your account does not by itself cancel a subscription billed by Apple, Google, or another third party. You must cancel through that provider. We may also delay final account deletion until pending ticket transfers, Events, seller payouts, refunds, or legally required account actions are completed.

We may limit, suspend, or terminate access; remove content; cancel listings; pause transactions; or withhold payouts if we reasonably believe you violated these Terms, created risk or legal exposure, engaged in fraud or abuse, failed verification, or if action is needed to protect users or the Services. Where appropriate, we may provide notice and an opportunity to appeal by emailing support@lyraplus.com.

Sections that by their nature should survive termination will survive, including payment obligations, content ownership and licenses for retained content, disclaimers, liability limits, indemnity, dispute terms, and general legal provisions.

22. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LYRA DISCLAIMS ALL EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

LYRA DOES NOT WARRANT THAT THE SERVICES, EVENTS, TICKETS, RECOMMENDATIONS, VERIFICATION, USER CONTENT, HOST CONTENT, SCORES, OR THIRD-PARTY SERVICES WILL BE ACCURATE, SAFE, AVAILABLE, UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR YOU. LYRA DOES NOT GUARANTEE THAT AN EVENT WILL OCCUR AS DESCRIBED OR THAT A HOST, VENUE, PERFORMER, OR USER WILL PERFORM AS PROMISED.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

23. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LYRA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR OPPORTUNITIES; OR DAMAGES ARISING FROM EVENTS, THIRD-PARTY CONDUCT, USER CONTENT, UNAUTHORIZED ACCOUNT ACCESS, OR RELIANCE ON RECOMMENDATIONS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE TOTAL LIABILITY OF LYRA PLUS, INC. OR THE LYRA PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES, AN EVENT, A TRANSACTION, OR THESE TERMS EXCEED THE TOTAL AMOUNT YOU PAID DIRECTLY TO LYRA DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID LYRA ANY AMOUNT DURING THAT PERIOD, LYRA'S TOTAL LIABILITY WILL NOT EXCEED US$100.

These limitations do not apply to liability that cannot be limited by law, which may include liability for gross negligence, willful misconduct, fraud, or personal injury caused by Lyra where applicable law so provides.

24. Dispute Resolution, Arbitration, and Class-Action Waiver

This section affects your legal rights. Except where prohibited by law, it requires most disputes to be resolved through individual arbitration instead of a lawsuit before a judge or jury.

24.1 Informal resolution

Before filing a claim, you and Lyra agree to send a written notice describing the dispute and requested relief. Notices to Lyra must be sent to support@lyraplus.com and by mail to Lyra Plus, Inc., Attn: Legal, 1111B South Governors Avenue, Suite 59189, Dover, Delaware 19904, United States. Lyra will send notices to the email or address associated with your account. The parties will attempt in good faith to resolve the dispute for 30 days.

24.2 Agreement to arbitrate

Except for disputes eligible for small-claims court and requests for injunctive relief concerning intellectual-property misuse or unauthorized access to the Services, you and Lyra agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, an Event transaction, communications between you and Lyra, or the relationship between you and Lyra will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. The Federal Arbitration Act governs this section.

The arbitration may occur by video, telephone, documents, or in person as the AAA rules permit. If an in-person hearing is required, it will take place in the county where you live unless the parties agree otherwise. Lyra will pay arbitration fees to the extent required by the AAA rules or applicable law. The arbitrator may award the same individual remedies a court could award and must issue a reasoned written decision. A court of competent jurisdiction may enter judgment on the award.

Nothing in this section prevents either party from reporting a matter to a government agency. If AAA is unavailable or unwilling to administer the arbitration consistent with this section, the parties will select another nationally recognized provider or ask a court to appoint one under 9 U.S.C. § 5.

24.3 No class proceedings

To the fullest extent permitted by law, disputes must proceed only on an individual basis. Neither you nor Lyra may bring or participate in a class, collective, consolidated, representative, or private-attorney-general proceeding. If this waiver is found unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after all arbitrable claims are resolved.

24.4 Opt out

You may opt out of this arbitration agreement by emailing support@lyraplus.com with the subject “Arbitration Opt-Out” or by mailing notice to Lyra Plus, Inc., Attn: Arbitration Opt-Out, 1111B South Governors Avenue, Suite 59189, Dover, Delaware 19904, United States, within 30 days after the date you first accept any version of these Terms. Include your full name, account email or phone number, and a clear statement that you opt out of arbitration.

If we later make a material change to this Section 24, you may opt out of that change by the same method within 30 days after the change’s effective date. Opting out of a change does not revive a right to opt out of arbitration terms you previously accepted, and the version of this Section 24 you last accepted will continue to apply. Opting out will not affect your access to the Services.

25. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Lyra Plus, Inc. and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against third-party claims, demands, proceedings, damages, judgments, losses, liabilities, penalties, costs, and reasonable attorneys’ fees arising out of or relating to: (a) your access to or misuse of the Services; (b) your Event, ticket listing, transaction, User Content, or interaction with another person; (c) your breach of these Terms or applicable law; (d) your infringement or violation of another person’s rights; or (e) your fraud, negligence, or willful misconduct.

For individual consumers, this obligation applies only to the extent enforceable under applicable law and only to claims arising from your unlawful conduct, willful misconduct, or material breach of these Terms. Lyra may control the defense of a covered claim, and you will reasonably cooperate. You may not settle a claim imposing an obligation on Lyra without our written consent.

26. Changes to the Services or These Terms

We may change the Services and these Terms. If a change is material, we will provide notice by a reasonable method, such as in the app, by email, or on the effective-date page, before the change takes effect when required by law.

Changes apply prospectively. Your continued use after the effective date means you accept the updated Terms. If you do not agree, you must stop using the Services and cancel any subscription. Changes to arbitration will not apply retroactively to a dispute of which Lyra had actual notice before the change.

27. Governing Law

This Agreement is governed by the laws of the State of Delaware, without regard to its conflict-of-law principles, except that the Federal Arbitration Act governs Section 24. Any dispute not subject to arbitration shall be resolved exclusively in the state courts located in Kent County, Delaware, or, if federal subject-matter jurisdiction exists, in the United States District Court for the District of Delaware, and you and Lyra consent to personal jurisdiction and venue in those courts.

Nothing in this section deprives you of mandatory consumer protections that apply under the law of your place of residence.

28. General Terms

These Terms and incorporated policies are the entire agreement between you and Lyra concerning the Services. If a provision is unenforceable, it will be enforced to the maximum permissible extent and the remaining provisions will remain in effect.

Lyra’s failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent. Lyra may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

Lyra is not liable for delay or failure caused by events beyond its reasonable control, including natural disasters, epidemics, labor disputes, internet or utility failures, war, terrorism, civil unrest, government action, venue closure, or third-party platform failure. This provision does not eliminate refund rights required by law.

Section headings are for convenience only. “Including” means “including without limitation.” Electronic communications and acceptances satisfy writing and signature requirements to the extent permitted by law.

29. Contact Us

Lyra Plus, Inc. d/b/a Lyra+
1111B South Governors Avenue, Suite 59189
Dover, Delaware 19904, United States
Contact for support, safety reports, privacy requests, and legal notices: support@lyraplus.com