Log in

Privacy Request Portal

Use this page to exercise your privacy rights with Lyra Plus, Inc. It explains what you can do yourself in the app, how to send us a request, and what happens next. See the Privacy Policy for details about our practices.

Do it yourself in the app

Many choices take effect right away, with no request needed:

  • Delete your account: Settings > Account > Delete Account.
  • Personalization and AI Memory: Settings > Privacy lets you turn off personalization, AI Memory, or saved AI chat history, and clear your feed history with Reset Recommendations.
  • Product analytics and masked replay: turn them off in Settings > Privacy. On this website, use the cookie settings.
  • Profile information: edit or remove it from your profile.
  • Location, Bluetooth, contacts, camera, and photos: change permissions in your device's Settings app.
  • Marketing email: use the unsubscribe link in any marketing email.

Deleting your account does not cancel a subscription billed by Apple or Google. Cancel it in your Apple or Google account settings.

Submit a request

Depending on where you live, you may have the right to:

  • know what personal information we have about you, and get a copy of it;
  • correct inaccurate information;
  • delete your information, subject to legal exceptions;
  • opt out of profiling, targeted advertising, or the sale or sharing of your information;
  • limit the use of sensitive personal information;
  • restrict or object to some processing, and withdraw consent; and
  • appeal our decision on your request.

Lyra does not sell personal information or share it for cross-context behavioral advertising. We honor Global Privacy Control signals where the law requires.

We use this information only to verify and respond to your request, and keep a record of it as described in the Privacy Policy.

You can also email support@lyraplus.com with the subject "Privacy Request," or write to Lyra Plus, Inc., Attn: Privacy, 1111B South Governors Avenue, Suite 59189, Dover, Delaware 19904, United States.

How we verify your request

To protect your information, we confirm your identity before acting on a request. We usually ask you to confirm a code sent to the email or phone number on your account. For sensitive requests, such as getting a copy of your information, we may ask for more. We only ask for what we need, and we use it only to verify and process your request.

Authorized agents must provide signed written permission from the person they represent, or a valid power of attorney. We may also ask that person to confirm their identity with us directly.

What happens next

  • We confirm that we received your request within 10 business days.
  • We respond within 45 days. If we need more time, we will tell you why, and we may take up to 45 more days where the law allows it. If the GDPR or UK GDPR applies to you, we respond within one month, which can be extended by two months for complex requests.
  • Copies of your information are provided in a portable, commonly used electronic format.
  • Some information may be kept after a deletion request where the law requires or allows it, such as transaction and tax records. The Privacy Policy explains these exceptions and how long we keep each type of information.
  • We will not discriminate against you for exercising your privacy rights.

Appeals

If we deny your request in whole or in part, you can appeal. Reply to our decision, or use the form above and choose "Appeal a decision on an earlier request." We will respond to your appeal within 45 days. If you disagree with the outcome, you can contact your state attorney general or your local data protection authority.